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Terms and Conditions
These Online Terms and Conditions are a contract between you and TikTok Distribution, doing business as Tiktok.co.za. Tiktok.co.za is referred to in these Online Terms and Conditions as “TikTok”. These Online Terms and Conditions apply when you use the TikTok website (located at www.tiktok.co.za), buy any products or services through the TikTok website and also apply to your use of any such goods and services.  By accessing the TikTok website you agree to these Terms and Conditions.  If you do not agree to these Online Terms and Conditions you must not use the TikTok website.

Disclaimer and limitation of liability
The information, content, services, and features of the TikTok website, including text, graphics and links are provided on an "as is" basis.  TikTok does not represent that the TikTok website or any content, service or feature of the website will be error free, or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. TikTok does not give any warranty, express or implied, in relation to the operation of the TikTok website.

TikTok cannot ensure that any files or other data that you download from the TikTok website will be free of viruses or contamination or destructive features.   

TikTok is not responsible for the acts or omissions of any third parties in connection with the use of the TikTok website.

TikTok is not liable for any damages, liability or harm caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of the TikTok website, whether for breach of contract, delict, or any other cause of action.

TikTok is not liable for any indirect, consequential, special, incidental or punitive damages, including lost profits, even if TikTok has been advised of the possibility of such damages.

If, despite the exclusion of TikTok’s liability in these Online Terms and Conditions, TikTok is found to be liable for any loss or damage caused, TikTok’s liability is limited to R1000.

These Terms and Conditions do not affect your statutory rights, including your rights under any applicable consumer laws that cannot be altered by contract.

Content on the TikTok website
All content on the TikTok website, such as information, text, pictures, photographs, graphics, interfaces, and the design, structure and arrangement of the content, belongs to TikTok or is licensed to TikTok and is protected by law.  You may not copy, reproduce, upload or post any of the content on the TikTok website without TikTok’s prior written permission.

Links to third party websites
The TikTok website may include links to websites operated by third parties.  TikTok is not responsible for the content of those sites.  The links to third party websites from the TikTok website do not imply any responsibility for the content, opinions, representations, products or services provided on those sites.  You are responsible for complying with the terms of use of any linked third party websites.

Changes to TikTok website
The content on the TikTok website and the products and services offered may change from time to time.  No notice of any changes will be given to you.  TikTok may also interrupt the operation of the TikTok website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or make other changes.

If you do not comply with these Terms and Conditions when accessing or otherwise using the TikTok website, TikTok has the right to suspend your access to the website temporarily or permanently without notice to you.  TikTok may also stop operating the website entirely.

By using the TikTok website you are representing that you are above the age of 18 or, if you are below the age of 18, that you have the permission of your parent or guardian to use the TikTok website and to buy goods and services through the website.

Billing and personal information
In order to buy goods and services through the TikTok website, you will need to register an online account with TikTok.  For this purpose you will need provide to TikTok certain personal information and billing information that will enable TikTok to charge you for your purchases (such as your credit or debit card details).  You must provide accurate and complete registration information when you register an account.  You must ensure that your registration information is kept up-to-date.  Any personal information or billing information that you provide to TikTok will be used and retained in accordance with TikTok’s Privacy Policy.  The Privacy Policy can be accessed at www.tiktok.co.za and forms part of these Terms and Conditions.

When you set up your account you will choose a user name and password.  You will have to use these details to log in to your account.  You are responsible for keeping these details confidential.  You must notify TikTok immediately if there is any unauthorized use of or access to your account.  TikTok will not be responsible for any unauthorized use of your user name and password or for any losses that you suffer as a result and you will be responsible for any purchases made using your account, where you have failed to keep your user name and password secure and confidential. You may be held responsible for any losses suffered by TikTok or any other user of the TikTok website as a result of your failure to keep your user name and password secure and confidential.

Order process
When you place an order for a product, your order is subject to product availability. If, after you place your order, there is insufficient stock to fulfill your order, TikTok has the right to cancel your order or any part of your order and refund the purchase price.  TikTok will refund the purchase price based on the original payment method (i.e. to your credit card).

You will have the opportunity to review any order for products or services that is placed through the TikTok website. You can withdraw your order at any time before finally placing it.

Payment processing
All transmissions of billing information and data through the TikTok website are encrypted and TikTok takes extensive steps to ensure that any transaction through the TikTok website is secure.  You accept that transactions that are performed over the internet may be vulnerable to being intercepted.  TikTok will not be liable for any interception that occurs and any loss that is suffered as a result, where TikTok has taken reasonable steps to prevent this happening.

Terms and conditions of sale and return and refund policies
TikTok will refund or exchange any online purchases within 7 days of receipt of the returned goods, provided that the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided.

A courier collection fee of R300.00 may be charged on refunds and exchanges. TikTok will refund the purchase price of any product within 7 working days after receipt of the returned goods.

If you have entered into a contract with a mobile cellular operator for a data package and/or to buy a device, returning a product bought through the TikTok website will not cancel your contract with the mobile cellular operator.  You will continue to be responsible for that contract and for any charges and fees that are associated with that contract.  Your right to return products that you bought through a contract with a mobile cellular operator and your right to cancel are governed by your contract with the mobile cellular operator.

Pricing changes
TikTok reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the TikTok website and to correct any pricing errors that may inadvertently occur.  TikTok is not liable for any typographical errors that may occur.

Changes to the contract
TikTok reserves the right to make changes to these Terms and Conditions at any time.  If you are an existing customer, TikTok will notify you in advance of any material changes that it intends to make to these Terms and Conditions before the changes come into effect.  If you do not wish to be bound by the amended contract, you should not continue to use the TikTok website.

Delivery and collection
Products purchased through the TikTok will be delivered to you or you can opt to collect your order by choosing TikTok Warehouse when checking out. A courier company engaged by TikTok will perform all deliveries of orders. You may be required to provide a valid form of identification when your order is delivered.

TikTok is not liable for any incorrect order or delivery where you make an error in the information that you provide to TikTok e.g. if you provide the incorrect delivery address or submit an incorrect order.

You acknowledge that the delivery of your order may be impacted by events beyond TikTok’s control such as adverse weather conditions or industrial action.  TikTok is not liable for late deliveries of products purchased through the TikTok website.  TikTok will, however, try to ensure a smooth delivery process.

Free Delivery

TikTok may elect to offer Free Delivery promotions from time to time. The Free Delivery promotions will be bound by certain terms and conditions, and only those that meet the terms and conditions will qualify for the Free Delivery promotion. The Delivery Promotions can be amended or removed without informing customers and visitors of TikTok or tiktok.co.za.

2015 Free Delivery Promotion - Free delivery is offered on all purchases over R500, amount is calculated from sum of items in checkout basket. This promotions is only valid for deliveries in South Africa. International deliveries do not qualifie for this free delivery promotion.

Other terms and conditions
Additional terms and conditions may apply to specific products and services that are made available through the TikTok website and to other features that are made available on the site such as competitions.  Those terms and conditions form part of these Online Terms and Conditions and you agree that you are bound by them.  If there is a conflict between these Online Terms and Conditions and any specific terms and conditions applicable to any particular product or service or feature of the TikTok website, the specific terms and conditions will apply.

Interpreting the contract, governing law and dispute resolution
These Online Terms and Conditions are governed by the laws of South Africa, regardless of conflict of laws principles.

A court may find that some of the provisions of this contract are not enforceable.  If this occurs, the remaining provisions of the contract will continue to apply.  TikTok will replace the affected provisions with new provisions that achieve the intended purpose but that are capable of being enforced in your country.

You and TikTok consent to the exclusive jurisdiction of the High Court of South Africa, Johannesburg for all disputes arising out of or relating to this contract.  If you make a claim under your contract with TikTok, as set out in these Online Terms and Conditions, you must do so within one year of the date when the cause of action arises.  If you do not do so, your claim will be barred.

Record of your transaction
If you need to obtain a sales record of your transaction to buy goods or services through the TikTok website, you can contact TikTok within 30 days of the transaction and we will gladly assist.

Complaints and notices
Complaints and queries should be sent by email to clientservices@tiktok.co.za.

Any legal notices for the attention of TikTok under this contract must be sent by registered post to Postnet Suite 1177, Private Bag X153, Bryanston, 2021

Where TikTok needs to give you any notice as provided for in this contract or provide additional information about the products and services supplied to you, TikTok will do so by sending you an email or posting a notice on the TikTok website.  You consent to TikTok providing you with notices or information in this way.